You have questions….. let us sent your mind at ease.
What’s your cancellation policy?
We know plans can change. All we ask is that you give us at least 24 hours notice for cancellations and changes.
Is it safe?
Yes, of course. While the media in other countries like to focus on scaring you to stay home, Mexico and especially our little corner is very very safe.
Do you have customer service?
Of course! please contact us to let us know how we can help:
Should we tip the driver?
Mahahual Travence is a family owned and run business. Our drivers are all hard working people with families counting on them for support. If our driver provided you the level of service required to make your journey pleasant, then they would greatly appreciate your acknowledgement of such service.